Refund and Cancellation Policy

*Last Updated: December 2024*

Our Commitment

At PurePDF, we believe in transparent, fair pricing. Since your documents never leave your device and we cannot access them, you can try our service with complete privacy and confidence.

Free Trial

2-Day Risk-Free Trial

- All Pro and Business plans include a 2-day free trial - Full access to all features during trial - No credit card required to start trial - Cancel anytime without charge

Trial Terms

- One trial per account - Automatic conversion to paid after 2 days - Email reminder before trial ends

Cancellation Policy

How to Cancel

You can cancel your subscription anytime through:

• Your account dashboard

• Email to billing@cleanpdf.app

• Stripe customer portal

When Cancellation Takes Effect

- Immediate: Access continues until end of current billing period - End of Period: You retain full access until period ends - No Penalty: No cancellation fees ever

After Cancellation

- Downgrade to free tier automatically - Keep your account and usage history - Re-subscribe anytime - No data to export (we don't store your PDFs)

Refund Policy

Eligible for Refund

We offer refunds in these situations:

• Technical Issues

- Service completely unavailable for 24+ hours - Critical features not working as advertised - Unable to process standard PDFs

• Billing Errors

- Accidental double-charging - Incorrect plan charged - Technical billing glitches

• First 7 Days

- Unhappy with service in first week - Changed your mind after subscribing - Found it doesn't meet your needs

Not Eligible for Refund

- After 7 days of paid subscription - Partial month/year refunds (prorated) - Exceeded usage then cancelled - Violation of Terms of Service - "Didn't use it" after trial period

Refund Process

• Request via billing@cleanpdf.app

• Include account email and reason

• Processed within 5 business days

• Refunded to original payment method

Subscription Changes

Upgrading

- Immediate access to new features - Prorated charge for remainder of period - No disruption to service

Downgrading

- Takes effect at next billing cycle - No refund for current period - Continued access to current tier until change

Industry-Specific Considerations

Healthcare Organizations

- Cancel anytime without PHI concerns - No data retention after cancellation - No HIPAA implications for cancellation

Law Firms

- No document retention means no data recovery - Cancel without privileged information concerns - Clean termination with no data trail

Financial Services

- Immediate cessation of processing ability - No financial data stored to retrieve - Simple compliance-friendly termination

Special Circumstances

Enterprise Accounts

Custom cancellation terms may apply to: - Annual contracts - Volume licenses - Custom implementations - API access agreements

Contact enterprise@cleanpdf.app for details.

Disputed Charges

- Contact us first at billing@cleanpdf.app - We'll work to resolve issues quickly - Chargeback as last resort

Frequently Asked Questions

Q: Will I lose my processed PDFs if I cancel?

A: No, because we never store your PDFs. Each processing creates a new download immediately.

Q: Can I get a refund after 6 months?

A: Generally no, but contact us for exceptional circumstances.

Q: What happens to my usage history?

A: Basic account data retained for records, but no document data exists to retain.

Q: Can I pause instead of cancel?

A: Not currently, but you can cancel and resubscribe anytime.

Q: Do you prorate refunds?

A: No, refunds are full amount for the last payment only.

Money-Back Guarantee

7-Day Satisfaction Guarantee

Try PurePDF risk-free. If you're not satisfied in the first 7 days of paid subscription, we'll refund your payment in full. No questions asked.

This guarantee reflects our confidence that PurePDF provides unmatched privacy and functionality for PDF processing.

Contact Information

Billing Support

Email: billing@cleanpdf.app Response Time: Within 24 hours

General Support

Email: support@cleanpdf.app Help Center: cleanpdf.app/help

Policy Updates

We may update this policy. Changes will be: - Posted on our website - Emailed to subscribers - Effective 30 days after posting

Your Rights

You always have the right to: - Cancel anytime - Request billing history - Dispute charges - Contact support

Trust and Transparency

Since we can't see your documents, we focus on being transparent about everything we can control—including our refund and cancellation policies. Your trust matters to us.

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*Questions? Contact billing@cleanpdf.app anytime.*